The Proactive Maintenance Project is a large-scale asset management & IT implementation, delivering a new Enterprise Asset Management application to replace the current aging instance.
Designed and delivered training for distribution centre and support centre users on the existing system as BAU
Designed and delivered training for Smart Stores which pilots new initiatives
Designed and delivered training for a mobile application used by field technicians
Supported the transition of the scheduling function to a support centre of 15 people. Users were trained to schedule, approve and relog work orders.