Following the implementation of multiple merchandise systems and in response to stocktake results, which revealed significant errors relating to inventory, profit results were impacted and this posed a significant risk to the company. In addition, the expected business benefits from the systems implementation would be delayed.
Cubic was engaged through Logic to provide senior change and training consulting services including:
Defining the Change Strategy to identify key business impacts, define the change, engagement and communication approach and provide a roadmap for implementation
Delivering Program-wide stakeholder engagement for internal stakeholders
Developing and delivering targeted communications to internal audiences
Developing the Training Strategy to identify capability gaps, highlight the importance of developing maintaining training and performance support documentation
Developing the Training & Capability Plan for training the systems, processes and people in scope for the VCT