An FTS Group Company

Woolworths Case Study

Improving capability and preparing their people for a new way of working

  • National retailer 
  • Large scale Asset Management Infrastructure replacement 
  • Learning solutions for the current and future instances 

The client

Founded in 1924, Woolworths along with Coles forms a near-duopoly of Australian supermarkets, accounting for about 80% of the Australian market. As of August 2019, there were 981 Woolworths supermarkets and 43 Woolworths Metro convenience stores as well as hosting Woolworths Online.

The opportunity

The Proactive Maintenance Project is a large-scale asset management & IT implementation, delivering a new Enterprise Asset Management (Maximo) application to replace the current aging instance of Maximo. Dual systems are used while the new application is in agile development and many stakeholders have required training on the current instance prior to training on the new application.

The solution

Cubic was in the unique position to create a training solution that would transform the way employees managed their onsite assets. We were engaged to design, develop and deliver training for the current instance of Maximo and the new application including documentation, introductory videos, eLearning and face-to-face training to a large number of stakeholders (store teams, technicians, facilities management and support office teams).

The outcomes

Cubic designed and delivered a structured and coordinated program of work that achieved the following outcomes:

  • End users received a quality learning experience and are now proficient in current instance and prepared for the new instance
  • With regular engagement through training, the project receives real-time feedback, so that what they are developing is being well received
  • From a business perspective, productivity is not being affected. Even with a significant amount of change going on, there is little amount of impact because processes are now smoother and better understood.
Female supermarket worker

The Learnings

  • Ensuring users are confident and comfortable on current instance of Maximo, will require less training for new instance of Maximo
  • One approach doesn’t suit all. Creative approaches required to find efficient ways to interact with stakeholders. E.g. Field-based technicians without access to laptops.
  • In the absence of a Learning Management System, we have used Google Drive. Making sure people know where to access materials through regular communications, and making the material available where they access regularly
  • Fail fast and recover quickly is true in this scenario. The pilot on the Smart Stores enabled us to take learnings into next phase. Piloting was advantageous.

David Dekker - CEO

By engaging Cubic early, we were able to have regular engagements and provide timely feedback to the app developers

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