An FTS Group Company

Newcrest Mining Case Study

Smart Working with Office 365


  • Global mining organisation 
  • Drive digital adoption 
  • National Roadshow   
  • Workshops, demonstrations, coaching and Elearning  
  • 50% increase in usage rates

The Client

Newcrest Mining is an Australian-based corporation engaging in the exploration, development, mining and sale of gold and gold-copper concentrate. It is Australia’s leading gold mining company and its operations have expanded beyond Australia, becoming a prominent international mining corporation.

The Opportunity

Office 365 had been implemented earlier without communications or training. As a result, employees were not fully aware of the available functionality of the cloud and Office 365 and given the global and remote nature of the business, functionality was not being used as effectively as intended.

Staff had also become over-reliant on email and network drives as well as storing data on their desktop & external hard drives.

There was an opportunity to increase the organisation’s digital literacy and awareness of the Office 365 tools available to staff, drive an increase in user adoption and improve secure collaboration in the cloud. Applications included OneDrive for Business, SharePoint Online, Microsoft Teams and the concept of Office 365 groups.

The Solution

Our Training Specialist worked closely with the project team and the business to determine the Office 365 learning requirements, including assessing readiness. A comprehensive and integrated communication campaign created awareness of the workshop roadshow and the benefits of Office 365. The Office 365 learning solution included nation-wide, on-site facilitated workshops with demonstrations and support material. An eLearn solution was also built to include just-in-time learning modules using Adobe Captivate.

Cubic were engaged from November 2019 – February 2020

Female mining worker

The Outcomes

The desired people outcomes were to see staff adopt and promote Office 365. Cubic trained over 250 staff face-to-face both at mine site & in the Head Office functions and received a rating of 4.81 out of 5 from 90 participants.

The business saw a 50% increase in usage rates in OneDrive for Business and an overall increase in the use of the Office 365 stack. The uptake generated a stronger ROI on the Microsoft E3 Office 365 subscriptions held by the business.

There was also an increase in adoption of the collaboration applications available within Office 365 (such as Teams)

Learnings:

  • Engaging Cubic, with a dedicated Office 365 training specialist ensured the project was completed early and had a higher than expected participation rate. 
  • Cubic’s approach to digital adoption, ensured our delivery had measurable outcomes for the client. 

Jack O-Neill - Lead Consultant

A 50% increase in usage rates generated a stronger ROI for their Microsoft subscription

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