Metroll were implementing a new ERP system. The project was ambitious with tight timeframes and the training had to be in line with the demands of the undertaking.
Challenges facing the implementation team were:
- A large number of staff to train in various functions core to the business functioning (100+ staff on one site).
- A fundamental mindset change by local staff was required
- No dedicated Training resources. Staff doing the change of system had to take time away from the project to train staff on-site and remotely. The majority of go-live team was based in Sydney.
- The Go-live period included Christmas holidays which meant that a large portion of staff had a 2 week break between last training session and go-live
Metroll engaged Cubic Consulting to deliver self-paced online training solution for the Pronto ERP Software.
Metroll needed a system which allowed their staff to take on a self-training approach where possible to allow key staff who were busy with the change, time to complete the core business requirements. Cubic’s eLearning solution allowed for staff to be given time to go through training in a staggered pattern removing the requirement for additional staffing hours. The eLearning solution and quick reference cards allowed staff a chance to "refresh" their knowledge on go-live and reduced the number of 'How do I' type requests.
The online training solution was highly effective. The self-learning module developed enabled staff to learn the new system on their own time and pace. The eLearning solution allowed staff to refresh their knowledge when needed during go-live. Employees continued to complete their core business requirements while learning the new system without requiring additional staffing hours.
Continued function using old system during migration to the new system minimised impact. Metroll was able to accelerate the implementation of the major ERP change in a large manufacturing business in 3 months. The increased productivity and the elimination of stock losses through errors provided considerable savings to Metroll Australia